Healthcare starts with a conversation. rundesk360 carries it through to closure.
Patients express needs, constraints, uncertainty, and changing circumstances most naturally through conversation. rundesk360 understands what needs to happen next, coordinates the work across your existing systems, and carries the interaction through to a clear, completed outcome.
The conversation begins. The work often remains unfinished.
The challenge is not only reaching the patient. It is carrying the interaction through to a completed next step.
Patient intent doesn't always become action
A patient may call with a clear need, but the interaction can still end in voicemail, a callback request, a transfer, or a message for staff to complete later.
The work spans conversations and systems
Scheduling, referrals, eligibility, benefits, confirmations, and documentation often require staff to move between multiple systems while keeping the patient engaged.
Unresolved cases slow everyone
Without a structured outcome, declined appointments, expected callbacks, incomplete information, and staff escalations become hidden work that accumulates over time.
Better access. More completed work. More staff capacity.
Better patient access
More patients reach the right next step when their needs, preferences, and constraints are understood within the conversation.
More completed operational work
Conversations lead to booked appointments, advanced referrals, resolved questions, confirmations, and other actions completed in your systems.
More staff capacity
rundesk360 completes routine conversations, system work, and documentation so staff can focus on patients and situations requiring human judgment.
Built for more than answering the phone.
Native voice intelligence
Understands natural speech, intent, preferences, and changing needs in conversation.
Specialized operational capabilities
Coordinates intake, scheduling, referrals, eligibility, communications, and documentation through focused operational agents.
Shared conversation context
Each step carries forward what has already been learned, verified, offered, and completed.
Governance and access by design
Identity, consent, permission, system access, and consequential actions are controlled and auditable.
Structured outcomes
Every conversation ends with a defined result, reason, next step, and operational record.
See the resolution journey in healthcare scenarios.
Annual Physical Outreach
Proactive scheduling for care gaps. Watch how the platform manages patient preferences, checks eligibility, and books directly in the EMR.
Patient Inbound Rescheduling
Seamless adjustment of existing appointments. See how the platform verifies identity, finds alternatives, and updates the schedule safely.
How rundesk360 Turns Conversations Into Outcomes
A guided look at the platform: natural voice, specialized agents, safe actions, and measurable results.
Know what every conversation accomplished.
See how rundesk360 resolves operations work across industries.
The Team Behind rundesk360
Complementary perspectives — voice at scale, healthcare operations, and customer impact — building one platform together.
Vinay Krishna
Vinay led speech products for the Indian market at Microsoft, including the first ASR and TTS models for Indian languages and Azure Speech deployment for Jio, India’s leading telecom provider. That foundation gives him firsthand expertise in the realities that determine whether voice AI works at scale. At Rajneethi, a reputed premium political consulting brand operating in multiple countries, he took a services firm to 90% software revenue and 80× growth in five years, with recent work focused on agents that act—not simply models that talk.
Sawad Thotathil
Sawad Thotathil, MD, MS, MHM, is a physician, healthcare technology founder, and experienced operator who transforms complex healthcare problems into scalable products and businesses. His background spans clinical operations, AI-enabled care, enterprise technology, and healthcare entrepreneurship, including leadership of an international joint venture and a focus on driving innovation and scaling programs across technology implementations and clinical operations.
Anit Parikh
Anit is a global tech executive with over 30 years of experience scaling high-growth businesses. His leadership background includes serving as Managing Director at Slalom, founding PwC’s Salesforce Pharma and Life Sciences practice, and overseeing professional services as a Regional Director at Salesforce.