01
Resolve inquiries
Answer product, policy, and service questions from an approved knowledge base while preserving conversational context.
Reimagining Customer Support
250 million interactions.
One Platform for what's next.
Turning Customer Conversations into Resolved Outcomes
Our team has spent years learning from 250 million real interactions—studying how customers communicate, what frustrates them, when they disengage, and what makes support teams most effective. rundesk360 puts that learning to work through agentic co-workers that resolve inquiries, account needs, billing questions, orders, and cases while your people focus on situations that require human judgment.
250M+
Real interactions deeply understood
Why We're Different
Built for Your Support World
Most voice AI is the same pipeline with a different logo. rundesk360 is different at the foundation—and every difference shows up in resolution quality.
01
Our AI hears your customers. It doesn't read them.
rundesk360 works directly on voice, preserving tone, hesitation, urgency, and frustration so it can clarify uncertainty and recover a difficult interaction before it becomes an escalation.
02
A team of specialists, not one bot doing everything.
A coordinated crew handles identity, accounts, orders, billing, cases, recovery, and human handoff. Each specialist has one job and only the system access it needs.
03
Every conversation makes the next one better—in your world.
Every interaction reveals what resolved, what stalled, and why. Proven improvements are tested safely and folded into playbooks shaped by your products, policies, customers, and service standards.
"Your world. Your agents. Your outcomes."
From Conversation to Resolution
Support that completes the work—not just the call.
One continuous conversation can span knowledge, customer records, transactions, and human teams without losing context.
02
Handle account needs
Verify the customer, retrieve the right profile, and complete authorized account updates in connected systems.
03
Fix billing issues
Explain charges, review account context, take approved actions, or escalate with the full history attached.
04
Manage orders
Check status, update delivery details, handle eligible changes, and create follow-up work when needed.
05
Coordinate cases
Create, update, route, and close help-desk cases with structured reasons, commitments, and next steps.
06
Escalate with context
Bring in a specialist or human agent without forcing the customer to repeat what they already explained.
How It Works
One conversation. Coordinated systems. A clear resolution.
01
Understand
Recognize the customer’s intent, urgency, sentiment, and preferred outcome.
02
Verify
Confirm identity and permissions before accessing account, order, case, or billing data.
03
Coordinate
Use focused agents to search knowledge, CRM, help desk, order management, and billing systems.
04
Act
Confirm consequential changes and complete approved work in the system of record.
05
Resolve
Record the result, reason, commitments, and any follow-up or context-rich escalation.
Platform Architecture
How rundesk360 Turns Conversations Into Outcomes
A guided look at the platform: natural voice, specialized agents, safe actions, and measurable results.
Click any component to explore its capability, example, and business impact.
Governance & Safety
Customer Verification & Authorization
AI & Recording Disclosure / Consent
Minimum Necessary Customer Data
Agent Identities & Permissions
Tool Policy & Schema Validation
Confirm Before Consequence
Encryption & Data Protection
Audit Logging
Retention & Data Lifecycle
Human Override
Customers
Phone Calls
Web / Mobile
Voice
Proactive
Outreach
Partners
& Vendors
Support Team
Handoff / Escalation
↓
1
Real-Time Voice & Model Layer
Connects every call, manages live audio, and delivers the best native voice experience
Call Connectivity & Audio
Reliable, secure media with ultra-low latency
Native Voice Engine
Understands how people speak and respond naturally
Intelligent Model Selection
Always uses the best engine for a seamless conversation
↓
2
Native Voice Intelligence
Understands and responds naturally in speech
Native Audio Understanding
Semantic Turn-Taking & Interruption Handling
Tone, Pace & Prosody Awareness
Multilingual Conversation
Side-Channel Transcription
Safety Filters & Guardrails
↓
3
Customer Support Operations Room
Specialized agents coordinate one continuous conversation
Non-Speaking Supervisor
Orchestration & Policy
Shared Conversation Ledger (Single Source of Truth)
Seamless Handoff Protocol
Target: < 2 seconds seam duration
Specialist Operational Agents
Concierge Agent
Identity & Auth Agent
Case Agent
Order Agent
Billing Agent
Communications Agent
Recovery Agent
Human Handoff Agent
Elastic crew: additional specialists are composed on demand with scoped tools and retired when their task completes
↓
4A
Approved Knowledge
Read-Only, Citation-Bound
→
Governed Tool Execution
Safe Action Layer
→
4B
Support System Actions
Authorized
↓
5
Disposition Compiler & Operational Outcome Engine
Creates structured results that drive action
Resolution
Reason Code
Summary & Entities
Commitments & Next Steps
Open Cases & Follow-Ups
Sentiment Change
Language Path
Next-Best Action
Write-Back to CRM / Help Desk / Analytics
Example outcomes:Inquiry ResolvedAccount UpdatedOrder ChangedBilling ResolvedCase CreatedTransferred with ContextEscalatedFollow-Up Scheduled
Real-Time Voice
Specialist Agents
Governed Access
Structured Outcomes
Observability & Learning
Reliable Operations
Observability & Learning
Conversation Flight Recorder
Turn & Tool Traces
Barge-In & Dead-Air Metrics
Handoff & Context Continuity
Resolution & Reason Analytics
Customer-Data-Safe Telemetry
Audio-Based Evaluation (Golden Sets)
Learning Loop & Continuous Improvement
AgentOps & Reliability
Versioned Agents, Playbooks & Policies
Conversation Linting & Outcome-Path Tests
Offline Audio Evaluation (Performance & Safety)
Shadow Deployment
Canary Release
Rollback & Safe Ramp
Budgets & Kill Switch (Runtime Enforcement)
Monitoring & Incident Response
Measure Resolution
Know what every support conversation accomplished.
Completed outcomes
✓Inquiry resolved
✓Account updated
✓Order changed or tracked
✓Billing question resolved
✓Case created or closed
✓Proactive follow-up completed
Visible next steps
◦Specialist required
◦Customer action needed
◦Policy prevented action
◦System unavailable
◦Follow-up scheduled
◦Escalated with full context
Who We Are
The Team Behind rundesk360
Complementary perspectives—voice at scale, enterprise operations, and customer impact—building one platform together.
The Voice
Vinay Krishna
Vinay led speech products for the Indian market at Microsoft, including the first ASR and TTS models for Indian languages and Azure Speech deployment for Jio, India’s leading telecom provider. That foundation gives him firsthand expertise in the realities that determine whether voice AI works at scale. At Rajneethi, a reputed premium political consulting brand operating in multiple countries, he took a services firm to 90% software revenue and 80× growth in five years, with recent work focused on agents that act—not simply models that talk.
The Mind
Sawad Thotathil
Sawad Thotathil, MD, MS, MHM, is a technology founder and experienced operator who transforms complex operational problems into scalable products and businesses. His background spans enterprise technology, AI-enabled service, entrepreneurship, and scaling programs across technology implementations and operations.
The Muscle
Anit Parikh
Anit is a global tech executive with over 30 years of experience scaling high-growth businesses. His leadership background includes serving as Managing Director at Slalom, founding PwC’s Salesforce Pharma and Life Sciences practice, and overseeing professional services as a Regional Director at Salesforce.
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